Have you ever bought an app by mistake or was not working so well as it was just a scam picture? Or even one of your kids has purchased an in-app add-on. Apple gives you the ability to recover the amount paid.
In the beginning, you must know that Apple provides a possibility, not a certain matter, so in order to recover an amount, there must be a real problem that was made or purchased by mistake or something, and this is in order for Apple to prevent the exploitation of the matter, so anyone buys an application, then tests it, takes advantage of it, and retrieves His money back. If you have a real reason, take the following steps:
1
Go to the Apple page for reporting problems with purchase, which is a site reportproblem.apple.com
2
Sign in with the Apple ID account you made the purchase from, whether this is an app, in-app purchases, videos, or audios.
3
You will see a list of what you have purchased during the past 90 days - free and paid -. Select the application whose value you want to recover and click Report a problem.
4
Click on the menu and choose the cause of the problem, and you can choose from the list or if you do not find a real reason for the problem, click on the latest option (Problem is not listed here)
5
In the place of writing - as it appears in the picture above - write a description of the problem you are facing and the reason for requesting a refund of your money, then press Submit
6
You will find a message stating that Apple will contact you within the next 48 hours.
Important Notes:
- The application submission time must be within 90 days of purchasing the application.
- Provide a genuine reason for the request.
- Apple has the right to reject or approve your request, just submitting the request does not mean that it will be approved
I joined in a program in iTunes .. they said it is free, and for those who carried it after 3 days, they have deducted 189 riyals. So, so far, I demand the amount ...
Help me I made the steps and is not recovering
I requested and waited for a response
Please post purchase problems
Peace be upon you. The problem is that whatever I make a deposit, money is deducted from me without services. I litigate on 18/3/2017 and I contacted the Bank of Guolo. My full respect to you
Contact Apple on this
Actually, Apple is a respectable company. I bought by mistake I adapted the card instead of the iTunes card of the $ XNUMX denomination, and I asked them for refunds, and actually through the official Apple store in America, within the fewest seconds, the amount was recovered to my credit card. Thank you.
How is the way if possible
I bought from inside the game and the amount was deducted from the mobile balance, and I was not given anything, what is the solution
A thank you letter has been received for the purchases
I have four days, I asked for a refund, and they did not contact me?
How is the amount returned?
Please note that I deleted the credit link to the account after I mistakenly bought it
Anyone help me
If you are stopped by Apple, it respects the user
The campaign for the free Yemen Phone program, and then I deleted it, I wanted to retrieve it, disappeared
Really ... Apple is a company that respects the user
I used it a long time ago to do a crossword puzzle
They returned the money to me
And the app remains with my device to use it: D
Good topic
But this topic does not appear in the application of the iPhone Islam on the iPhone? Only here on site !!
My experience with Apple
After I read your article on how to contact Apple to report the apps that you purchased by mistake, etc., I followed the link, and I had bought 5.97 minutes of external calling from the Libon program, at a value of $ XNUMX, but I did not get these minutes so I called the company and told it via The e-mail and after a day and a half I receive a message in which the full amount was returned, although the problem is from the developer and not from the company, and they told me that I have to contact the developer and tell him and give me the link for that. I told the company that I will publish it so that the world knows who Apple is and the difference. The vastness between them and between Samsung and other companies
On the idea of the Android system, once you buy the thing and find a problem, you can through the device itself recover the amount, and there is no need to enter sites and mention the reason.
Every company has its own policy, and companies are required to be wary of swindlers and misuse
Is there a system such as Google’s system to retrieve the application within XNUMX hours? I think or not, because it is a very useful system.