There are some things that make you lose the warranty on the device, in some cases such as industry defects and others make it your right for Apple to replace your device with another unless you change the shape of the device with something that cannot be removed and one of these things is laser engraving your name on the iPhone or one of Apple products. .
true story
Dr. Mustafa sent us his story with Apple in this regard ...
I bought an Apple AirPods Pro headphone about 9 months ago, then I etched on the outer box with a laser to write the name very superficially as Apple does, and then a short while ago I found a popping sound in one of the headphones, which is a general problem with this headset and it is known to Apple and Apple has made a program To replace the defective headphones, but when they go to Apple to request maintenance or replacement, they refused to receive the headset on the pretext that the external appearance of the product has been changed and this takes it out of warranty. They contacted their technical support service and insisted on their position.
Of course, Dr. Mustafa did not laser etch his name with Apple, because Apple It offers this service in some of its products Such as headphones, Apple's pen, iPod and also the iPad, but the doctor used one of the specialized stores not authorized by Apple to engrave the name by laser, and there is a big difference ...
Apple has explicitly announced Warranty Policy Her own….
The Apple Limited Warranty excludes coverage for damage caused by accident, disassembly, unauthorized service, or unauthorized modifications.
Therefore, whoever makes the modification must be authorized by Apple, and in the event that any modification is made to the external appearance from an unauthorized party, you may lose the warranty, especially the replacement warranty.
I have an iPhone X
I bought it in XNUMX
I was not constantly updating the important thing at the beginning, it suddenly turned off and the colors of the lines on the screen came to me
The Bluetooth has become what does the important thing. Suddenly the cellular data stopped turning off and turning it on. I looked up the chip and installed it with enough hope
If you turn it on, it asks to update the cellular data
I settled for him, it became not working like the first estimator to enter any application that can help me with his information about him and I will be grateful to him
Normal, normal, do not grow up topic on the company
,, Thank God, you are counted in official stores, and you can exchange devices that have problems ,,, in most Arab countries, including Iraq يفون We buy the iPhone, iPad, headphones and everything that has the logo Without guarantees ,,, We are confused how to get an original battery if the device’s battery weakens ,,, either in In the event of a factory defect, there is no final solution to bear this defect and live with you 😜 ,,
But in the form of devices Its problems are very few ,, for example, I am from 2013 until now I have tried 12 iPhones and 5 iPads, all of which I bought and I did not come up with any problem ,,
I also had a bad experience. I cleaned the new iPhone that came in Ramadan. This is similar to the design of the iPhone 8, and it turns off, works, and the mic has broken down.
Yes..fair.
Thanks for sharing 🌹🌹
Apple turns to any reason to evade product replacement and I have a bad experience with them as if I were dealing with a startup and not a company with a global system and leading the market.
I have an iPhone 6s phone. I was a new buyer and over time I discovered a manufacturing flaw in the material that the phone’s exterior was made of, and Apple recognized this defect earlier.
Then the warranty has expired. If you contact Apple support, can they exchange the phone for a new one?
Nor is it difficult
I have a problem with the second generation Apple headphone. One of the microphones does not work as well, knowing that I am very conservative on it. I sent it to the Arab Computer Agent. They told me I would pay 641 riyals to replace it because it is out of warranty because of the earwax, knowing that I clean it firstly. I asked them to repair the mic. They said what works. Is this correct? Is it easy ??
He was only going with the stethoscope, why did he take the box with him ?????
This box is the same as shipping the earphone, not the carton case
Unfortunately, we ran into a problem with Apple’s warranty. Arab Computers in Saudi Arabia. The iPhone XNUMX Pro Max went into standby mode during the update and we could not restore it even after communicating with Apple. The agent reported that the sensor indicated that the device was exposed to water, and the device is already waterproof and the malfunction is far from the water issue, unfortunately. They demand an amount of more than XNUMX riyals to replace the amazing device
You need the Saudi Ministry of Commerce
Dima fair and answer the customer his right
This information is new, and if it is engraved on the external box, it will affect the internal speaker. Please clarify what!
Firstly, it is the policy of the company and based on the principle: the director wants that, and secondly: you can dig your name with Apple for free at the time of purchase, and thirdly, and in Apple's opinion that using any tools not approved by the company may harm or affect the components of the product, and fourth and finally the best Do not engrave your name on the device in case you decide to sell it.