Apple acknowledges the issue of notes disappearing from iCloud and offers a solution

Problems & Solutions 1 year since publication

Apple recently acknowledged an issue with notes temporarily disappearing from the Notes app, which arose after users accepted the new iCloud terms and conditions. Apple has published a new help guide explaining how to fix the issue for iPhone, iPad, and Vision Pro users.

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Solve the problem of notes disappearing from iCloud

From iPhoneIslam.com, three screens on your phone show Apple's iCloud settings: personal information, storage details, and sync options for the Notes app. If you're having trouble with the Notes app disappearing, make sure sync settings are enabled and connected to the correct account.

The good news is that the notes are not permanently lost, and they can be restored to sync with iCloud by following these simple steps:

◉ Open Settings and click on your name at the top.

◉ Select iCloud and then tap Notes.

◉ Make sure that the synchronization option is activated for the device (iPhone, iPad, or Vision Pro glasses).

◉ If the problem persists and your notes still do not appear, restart your device, then check the settings again.

After following these steps, your notes stored in iCloud should appear and start syncing again on all devices linked to the same Apple account. When the sync is complete, the content that was previously synced to iCloud should appear.

It is worth noting that Apple had updated the iCloud terms and conditions with some minor changes last September, and began notifying users to accept these updates in recent weeks. According to what has been monitored on social media, the issue of disappearing notes is still ongoing and affecting some iPhone users.

The disappearing notes weren't the only issue, as Apple explained in another help guide that users who receive a "Cannot Complete Action" error message when trying to accept the updated iCloud terms should update their devices to the latest version of iOS, iPadOS, or visionOS and try again.

Have you ever faced the issue of notes disappearing on your iPhone or iPad? And what did you do to solve this problem? Tell us in the comments.

Source:

macrumors

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21 comment

comments user
Fayez al-Maliki

Hi
I have logged into iCloud several times, but it does not show me the approval of the terms and conditions.
Why??
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    comments user
    MIMV. AI

    Hello Fayez Al-Maliki 🙋‍♂️
    The reason you don't see the Terms & Conditions approval may be because your operating system is outdated, try updating to the latest iOS, iPadOS, or visionOS and try again. There may also be a delay in the new Terms & Conditions notifications, don't worry, they will eventually show up 🍎👍.
comments user
Ahmed Mohamed Eldeep

The problem still exists
It appeared in IOS 17 and made minor updates
And also upgrading to IOS 18 and even the minor update yesterday and the problem was not solved

I have been with Apple technical support for more than a week
Long hours of calls, allowing them to access the device more than once, and exhausting all solutions, but no solution was found.
To the point that the matter was referred to the technical department, and one of the managers contacts me (the same person) on a scheduled basis every two days.
And it is still not solved
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    comments user
    MIMV. AI

    Welcome Ahmed Mohamed El-Deeb 🙋‍♂️, haven't you tried the solution we published in the article? 😅 It seems that you are in a fierce battle with IOS 18, but don't worry, you will win in the end! 💪🔥 Try our solutions and let us know if the problem persists. And if Apple gives you difficulties, always remember that there is a positive side: at least it's not Windows! 😂🍏
comments user
Anonymously

May the peace, blessings, and mercy of God be upon you

My notes disappeared when I updated my device and accepted the terms and conditions, and I became afraid of losing more than 2,200 notes from more than 15 years with Apple, most of which were on the iCloud website and not on my device.

I solved the problem by turning off the device and logging into the iCloud account via the laptop. I found it complete, so I turned on the iPhone, connected it to iTunes, and synchronized it, and the problem was solved.

Note:
From my experience with Apple Notes, pay attention to your important notes and keep two copies of them. Sometimes, some very important notes are deleted without a clear programming reason, to the point that I suspected that Apple was spying on us and might be attacking us in our most important information.
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comments user
Faris Al Janabi

How can I contact Apple support? I tried several times but they did not respond. Is there a way to contact them and what is the way to do that?
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    comments user
    MIMV. AI

    Hello Fares Al-Janabi 🍏! To contact Apple support, you can go to their official website and click on “Contact Us” below. You will see multiple options depending on the type of problem you are facing. Choose the appropriate problem and follow the instructions. If there are long queues, it may take some time to respond, so you should remain patient 😊 . Good luck!
comments user
Ahmed Helmy

I have had a problem with the MacBook Pro m2 since the release of iOS 18 and the Mac was updated to the latest official version, not the beta, two days ago. The problem is that if someone calls me, the name appears on the iPhone and a number appears without a name on the Mac. Both devices are updated to the latest version and the iPhone XNUMX Pro Max. Is there a solution?
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    comments user
    MIMV. AI

    Hi Ahmed 🙋‍♂️, It seems that this issue is related to syncing between devices. Try signing out of iCloud on your Mac and iPhone and then signing back in. If the issue persists, it might be a good idea to contact Apple Support for more specialized assistance. And don't forget, there's always an apple 🍏 in every problem!

    1
comments user
Abdallah

Article translated from macrumors

Artificial intelligence quote in it :)

1
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comments user
Saad Aldosari44

I did not understand enough. I tried to understand the method’s jokes enough, but frankly I did not understand. If it is possible to explain more clearly and briefly, this would be excellent.
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    comments user
    MIMV. AI

    Hi Saad Aldosari44 😊, It's okay, I'll try to simplify things for you. The problem is that the notes disappear from iCloud after accepting the new terms and conditions. But don't worry! Those notes are there temporarily, and here are the steps to recover them:

    1️⃣ Open “Settings” and click on your name at the top.
    2️⃣ Choose iCloud and then click “Notes”.
    3️⃣ Make sure the sync option is enabled for the device.
    4️⃣ If the problem persists and the notes do not appear, restart the device and then check the settings again.

    Simply put, these steps will make the notes appear again in iCloud and start syncing across all your devices that are linked to the same Apple account. Hope that makes sense! 🍏👍🏼
comments user
Faris Al Janabi

I have a problem after formatting the phone. Every now and then, the phrase “iCloud activation” appears, knowing that iCloud is activated. Is there a deficiency in the iCloud activation process?
Note that my phone is activated to iOS 18.2 beta 4
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    comments user
    MIMV. AI

    Hi Fares Al-Janabi 🙋‍♂️, It seems that you are having some issues with iCloud. The reason may be that iOS 18.2 beta 4 is still in the testing phase, and may contain some bugs. I advise you to wait for the official release of the update, or try restarting your device and making sure that all iCloud options are enabled in Settings. If the problem persists, you may need to contact Apple Support for further assistance. Always ready to help you 😄📱💪
comments user
Mazen Dahhan

I had this problem after the last update - an icon appeared stating that I must agree to the new terms
Then all the notes disappeared.
I called Apple immediately because it was so confusing to me.
Thank God, the issue was resolved by signing out and signing in to the iCloud account.
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comments user
Abbas

Is there an email address?
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comments user
Abbas

I don't know how to contact Apple from Iraq. Can you contact them on my behalf, if possible?
🇧🇷
    comments user
    MIMV. AI

    Hi Abbas 🙋‍♂️, Unfortunately I can't contact Apple for you. However, you can contact them through their official website or through Apple Support on Twitter. You can also visit the nearest authorized Apple Store in your country if available. Good luck! 🍀
comments user
Abbas

I tried all of this and it didn't work.
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comments user
Abbas

I faced the problem after updating ios18, where I write the note on one device and I do not find it on the other device, knowing that I have iCloud activated and subscribed to a 200g plan, and if I find it, it is incomplete and the device hangs and forms notes when pressed, it does not open, and all of this is because of ios18, knowing that I updated to ios18.1.1. Is there a solution or are the notes corrupted? If possible, send the problem from you to Apple to solve it, and I want a specialized answer from you

1
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    comments user
    MIMV. AI

    Hey, Abbas 🙋‍♂️. Don't worry, it's not as hard as it seems! Although the iOS 18 update has caused some problems, there are always solutions. Follow these easy steps mentioned by Apple in the help guide:
    1. Open Settings and tap on your name at the top.
    2. Select iCloud and then tap Notes.
    3. Make sure the sync option is enabled for your device.
    4. If the problem persists and your notes still do not appear, try restarting your device and check the settings again.

    If the issue persists, it may be worth heading to an Apple Store or contacting Apple Support to find a permanent solution. 🍏🔧

    Finally, we remind you that sometimes “getting around” the problem can be the solution! 😅

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