What if you discovered that your cracked iPhone Duo screen isn’t the only problem you need to worry about, and that trying to fix it could cost you $999? As the “Crackgate” crisis escalates (referring to the numerous complaints about cracks appearing on Apple’s foldable phone screen), unexpected details have begun to emerge regarding how Apple handles damaged devices. This reveals that the path to repairing the screen may not be as simple as users imagine, and that one wrong step could force you to pay a lot of money instead of getting a free repair. Let’s learn about the mistake you must avoid when reporting a broken iPhone Duo screen, as it will cost you hundreds of dollars.
What is the Crackgate crisis?
The Crackgate (Crackgate) crisis can be described as a wave of complaints that emerged after the launch of the foldable iPhone Duo, where a number of users posted photos of their screens suffering from similar cracks near the hinge, in almost the same area. Worryingly, some of these cases appeared just a few hours after purchasing the phone; one user even reported the crack appearing after opening the device fewer than 20 times, with no clear signs of it being dropped or subjected to impact. While Apple has acknowledged a problem affecting a limited number of iPhone Duo devices and advised owners of affected devices to contact AppleCare for a replacement, it has not disclosed the technical cause of the cracks.
Repairing the iPhone Duo screen
If it is proven that the internal screen crack is caused by a manufacturing defect, Apple is supposed to repair it for free without charging the owner. But here lies the problem that many users have fallen into, inadvertently incurring financial losses. Contacting Apple support via phone leads to submitting an express replacement request for the device, a procedure that automatically triggers the $99 fee for accidental damage under AppleCare+ coverage. As for users who do not have AppleCare+ coverage, they would need to pay up to $999 to repair the damaged screen.
Why is it recommended to visit an Apple Store?
You might wonder what the solution is to get your phone screen repaired for free without paying any money. The answer, my friend, is very simple; all you have to do is follow these steps:
-
Go to an official Apple Store and request an appointment at the Genius Bar if available in your country, or to an Apple-authorized service provider if there is no official store.
-
Ask them to inspect the screen and document the cause of the crack, emphasizing that you suspect a manufacturing defect.
-
Keep clear photos of the screen and record the details of when the problem appeared and the circumstances that preceded it.
-
Do not agree to register the case as accidental damage or to a paid express replacement request before understanding the procedure, the cost, and confirming whether the defect is covered by the warranty.
Finally, Apple will not easily admit that your phone screen crack is caused by a manufacturing defect. The damage might be attributed to you dropping the device. Therefore, you should document the details of what happened just before the damage appeared, including how you used the phone and whether it was dropped or subjected to impact. Most importantly, avoid any attempt to contact customer service by phone; go directly to an authorized Apple center to clarify that the fault lies with the company.
Have you purchased an iPhone Duo and encountered any problems? Tell us in the comments!
Source:
Leave a Reply