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There are many who have the same problem that happened to them with both devices (iPhone, iPot Touch), which is the inability to hear the sound from the phone except through the headphones only. Whereas, the problem is as follows: The device believes that the earpiece is still connected to the device, so it transfers the call to the headphone plug, and this defect is either due to the presence of dirt that came through the insertion in the pocket or a defect in one of the operational files inside the phone

The solutions were as follows:
* Clean the valve, either by blowing it several times until the problem ends
* Inserting and removing the headphone a number of times (during or without the call, or when listening to the audio on an iPod) and trying the call until the problem ends
* Make (Reset All Setting) from the (Setting >> General >> Reset) menu.
* If all the previous attempts did not help, cleaning the plug with an ear cleaner after reducing the amount of cotton and using a small amount of medicinal alcohol or (Acetone) solution for cleaning female nail polish, if any, but this process must be done very carefully and it is removed when the device is cleaned and Leave it for some time to evaporate, so the liquid does not enter the device and destroy it.

The truth is that all of these solutions are logical and easy, except for the last solution, and they have solved the problem for many.